Administrative / Office Assistant

Location: Lowell, AR (On-Site)
Division: Northwest Arkansas Office
Company: State Systems, Inc.

About State Systems, Inc.

Founded in Memphis, TN, State Systems, Inc. is a total protection company providing fire protection, low voltage systems, and life-safety solutions across Tennessee, Arkansas, Mississippi, and Alabama. Our mission is simple: to protect life and property every day through integrity, innovation, and superior customer service.

We’re looking for an Administrative / Office Assistant to support our growing Northwest Arkansas office. If you’re detail-oriented, organized, and enjoy helping operations run smoothly, this is an opportunity to make a meaningful impact in a collaborative, customer-focused environment.

What You’ll Do

As an Administrative / Office Assistant, you’ll ensure daily office operations run efficiently and professionally. You’ll assist the Low Voltage Division and other departments as needed, coordinating with staff and customers to support scheduling, documentation, and communication across the team.

Key Responsibilities:

• Professionally answer phones and greet guests in a courteous and friendly manner.

• Interact with customers, vendors, and team members in a professional, solutions-oriented way.

• Support the Manager, Scheduling Coordinator, and other staff from scheduling to billing.

• Maintain organized records, correspondence, and project documentation.

• Assist with special projects and provide general administrative support.

• Collaborate with team members to problem-solve and improve internal processes.

• Perform all duties with accuracy, attention to detail, and professionalism in a fast-paced environment.

What We’re Looking For

• Associate degree or equivalent experience preferred.

• 2+ years of experience in administrative, office, or customer service roles.

• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).

• Excellent organizational and time-management skills.

• Strong written and verbal communication abilities.

• Ability to multitask, prioritize, and adapt to changing needs.

• Professional demeanor, positive attitude, and team-oriented mindset.

• Reliable transportation and ability to work full-time on-site in Lowell, AR.

Compensation & Benefits

At State Systems, we value your dedication and attention to detail. We offer a stable, team-based environment where your contributions make a difference.

Benefits include:

• 401(k) with company match

• Health, dental, and vision insurance

• Life insurance and voluntary benefits

• Paid time off and holiday pay

• Flexible Spending & Health Savings Accounts

• Employee assistance & wellness programs

• Professional development and advancement opportunities

• Logo attire provided

• Referral and retirement programs

• Pet insurance and other voluntary benefits

Schedule: Full-time | Monday–Friday | 8-hour day shift
Work Environment: In-person / On-site

Join a Leader in Life Safety

If you’re ready to take on a dynamic role supporting operations and customer service excellence, apply today to join State Systems, Inc.—a company built on trust, teamwork, and protecting what matters most.

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Pre-Employment Screening:
All employment offers are contingent upon successful completion of a background check and drug screening, in accordance with applicable laws and company policy.

SSI Fire & Safety is an Equal Opportunity Employer committed to diversity and inclusion.